Help Yourself Before You Ask Help From Support Lines

August 4th, 2010 by admin

 

People in general have a penchant for complaining right away even before investigating problems themselves.  According to my technician friend who works in a competent computer repair service establishment, he and his colleagues there have seen so many instances of customers bringing their supposedly destroyed computer units to their centre, only for them to find out later that it was the AVR that stopped working, and hence, the computer wouldn’t turn on.  Some cases involved power cords that are already damaged and users would attribute the problem to the PC itself.  They do profit from such ‘innocent’ cases because of the fixed non-refundable consultation fee but, nonetheless, he advises his customers to be inquisitive and not to give up on a technical problem all too easily. 

My cousin, on the other hand, is one of the many staffs that help Microsoft Office users work their way around the software.  They answer every query that’s being thrown at them, no matter how simple or complicated they may be.  They moderate the forums and interact with Microsoft customers, making sure that they use the applications to its optimum. Most of the time, the answers are right under their noses, he told me. If only they use Microsoft Office Help properly and read whatever instruction it says after they enter a query, they could’ve solved it easily.  But like I said, people would rather ask somebody else for answers that depending on their inherent capacity.  He says it can be attributed to the lack of know-how or fear of doing something wrong to the computer.  But most of the time, it is clearly because of sheer laziness.  This is something that we should change if we are to be successful in whatever we do.

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